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Dispute and FraudsBest Practices

Best Practices

Preventing disputes and handling them efficiently requires proactive measures. Follow these best practices to minimize chargebacks and fraudulent activities:

  • Keep detailed transaction records
    • Maintain thorough records of all transactions, including invoices, payment confirmations, delivery receipts, and customer communications. These records serve as crucial evidence in case of disputes.
  • Respond to disputes within the allotted time frame
    • Each payment network has a specific window for responding to disputes. Failing to respond in time may result in an automatic chargeback, leading to financial losses. Set up alerts and workflows to handle disputes promptly.
  • Use fraud detection tools effectively
    • Leverage fraud detection systems, such as AI-driven risk analysis, velocity checks, and address verification systems (AVS), to identify and block suspicious transactions before they lead to disputes. Enforcing security measures like two-factor authentication (2FA) also helps prevent unauthorized transactions.
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