Overview
Learn how to manage disputes, prevent fraud, and protect your business from chargebacks and fraudulent transactions.
What is a Dispute?
A dispute occurs when a customer questions a transaction with their bank or payment provider. This can lead to chargebacks, where funds are forcibly returned to the customer. Understanding disputes helps you prevent revenue loss and maintain a strong merchant reputation.
Types of Disputes
Chargebacks
A chargeback occurs when a customer requests a refund through their bank or card issuer. Common reasons include:
- Unauthorized transaction (fraud)
- Product not received or not as described
- Duplicate charge or incorrect amount
- Subscription cancellation not processed
Merchant Disputes
Direct disputes between customers and merchants, typically resolved without bank involvement. These include:
- Billing discrepancies
- Service delivery issues
- Refund policy disagreements
- Quality complaints
AI-Powered Fraud Detection
Our advanced fraud detection system protects your business:
- Real-time transaction monitoring
- Machine learning pattern recognition
- Behavioral analytics
- Automatic blocking of suspicious transactions
Dispute Resolution Process
Dispute Filed
Customer initiates a dispute with their bank or contacts you directly
Notification
You receive an alert via email and dashboard notification
Evidence Submission
Submit supporting documentation within the deadline
Review Period
Bank reviews evidence and makes a decision
Resolution
Dispute is resolved in favor of merchant or customer
Quick Actions
Important: Respond to all disputes within the specified timeframe (usually 7-14 days). Late responses may result in automatic chargeback decisions against your business.